Warranty Repair:
If your BCX Ultra is in Warranty, ship it to us at your expense. We will repair at no charge, and return it at no charge within the United States. There is a charge for International return shipping. Please have your sales agent contact us for verification, or email information to us.

Out of Warranty Repair:
If your BCX Ultra is out of Warranty, we will repair all functional problems, adjust, and calibrate it. We provide a 1 year Warranty on our work. There is a flat rate for this repair service, and it includes return standard shipping within the United States.

Checking Accessories:
If your suspect that your power supply does not work properly,
Click Here for Diagnosing BCX Ultra Accessories

If your suspect that your electrodes do not work properly,
Click Here for Diagnosing BCX Ultra Accessories

If your suspect that your raytubes do not work properly,
Click Here for Diagnosing BCX Ultra Accessories

How long will the repair take?
It normally takes a few days for repairs. We often run the unit for a day or two after the repair to assure that all is OK. Return time by USPS is usually 3-4 working days.

What to send:
Put a note in the box with your name, email address, telephone number, and a description of the problem the unit has.

We recommend that you include the black power supply and power cord. You do not have to send accessories such as electrode wires, and raytubes, unless you suspect there might be a problem with them. To diagnose accessories Click Here

How to pack it:
Pack a BCX Ultra and black power supply in a USPS Medium Flat Rate Box-1 OFRB1I (11" x 9" x 6"). Use a little padding such as small bubble wrap, foam, or crumpled paper towels on the bottom and sides. Fill the box above the unit with the same type of padding. If you are sending a power supply, provide plenty of padding between the BCX Ultra and the power supply. If you are sending Raytubes, wrap each indivually with padding around the side and end of the glass portion.

DO NOT SEND BLACK CARRYING CASES. They do not fit in the boxes we use to return your items. If we receive a black carrying case and you wish to have it returned, there will be additional shipping charges.

How to ship it:
Ship by USPS Priority Mail. Tracking is provided by the Post Office. Keep your tracking number and you can check for delivery status at www.USPS.com Insurance is your option. We have never experienced a lost item, and never had a unit damaged in shipping when packaged this way.

Where to ship by USPS:
DCI Technology, LLC
PO Box 972
Kilauea, HI 96754

International, FedEx, UPS, DHL, or unusual shipping needs:
Contact us at repair@dcispec.com or 808 639-7944