Diagnosing BCX Ultra Accessories:
If the BCX Ultra does not turn on, the power supply may be bad.
Most newer power supplies have a rectangle green light on them. If the green light is lit, the power supply is probably OK. If the green light is flashing, unplug it from the BCX Ultra, and if the light stops flashing and becomes constant green, the power supply is probably OK.
If the power supply does not have a green light, there is no easy way to determine if it is working. When in doubt, send the power supply in along with a BCX Ultra which will not turn on.
Metal plates and cylinders do not fail. However, the wires and plugs to them do.
If you have a BCX Electrode Tester, connect it in place of metal plates or cylinders and verify that the light on the BCX Electrode Tester is lit when the BCX Ultra is running. While operating, wiggle the wires and pull lightly on the wires from their plugs. If the tester light remains lit, the electrode wires are OK.
If you do not have a BCX Electrode Tester, you can look for obviously broken wires by holding the cable in one hand about 6" from the plug and gently pulling the plug. If the cable seems to stretch, there is a broken wire inside the cable. If it doesn't seem to stretch, the wire is not broken.
If wires are broken at the plugs, they can be repaired by unscrewing the black cap, cutting the wire 2" shorter, stripping 3/4" of insulation, and re-assembling. Or, you can send the electrode wires to us for repair.
If both Raytubes don't function, it is unlikely that the Raytubes themselves are defective unless they have been dropped, stretched by their cords, or otherwise abused.
If one Raytube does not work, switch the Raytubes left for right to determine if the problem is a Raytube or the machine.
To check for broken glass, look for damage to the ends, little pieces of glass inside when you shake them, and inspect through the glass down inside the handle for cracks in the glass on the sides. Raytubes wth broken glass cannot be repaired.
To check for broken wires, hold the cable in one hand about 6" from the plug or glass and gently pull the plug or glass. If the cable seems to stretch, then there is a broken wire inside the cable. If it doesn't seem to stretch, the wire is not broken. We can usually repair Raytubes with broken wires.