BCX 411 Raytube Repair
Item RP-BCX411RT
Flat Rate Repair
Price Including Free Standard Return Shipping: $240
We will repair all functional problems of your BCX411 Raytube, adjust it, and calibrate it.
We provide a 1-year warranty on our work.
There is a flat rate for this repair service, and it includes return standard shipping within the United States.
If the red light comes on, the power supply is probably OK
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Checking Accessories
If you suspect that your power supply does not work properly,
Click Here to Diagnose BCX411 Raytube Accessories
If you have a BCX411 Raytube that does not work properly, but your BCX211 Electrode works properly with electrodes, there is probably nothing wrong with your BCX211 Electrode.
How long will the repair take?
It normally takes a few days for repairs. We often run the unit for a day or two after the repair to assure that all is OK. Return time by USPS is usually 3-4 working days.
What to send
Put a note in the box with your name, email address, telephone number, and a description of the problem the unit has.
Important: Send the grey cord that connects the BCX411 Raytube unit to the BCX211 Electrode unit.
We recommend that you include the black power supply. You do not have to send accessories such as electrode
wires and raytubes, unless you suspect there might be a problem with them. To diagnose accessories, Click Here
How to pack it
Pack a BCX411 Raytube and black power supply in a USPS Large Flat Rate Box, LARGEFRBI (12' x 12' x 6'). Use a little padding, such as small bubble wrap, foam, or crumpled paper towels on the bottom and sides. Fill the box above the unit with the same type of padding. If you are sending Raytubes, wrap each individually with padding around the side and end of the glass portion.
DO NOT SEND BLACK CARRYING CASES. They do not fit in the boxes we use to return your items. If we receive a black carrying case, and you wish to have it returned, there will be additional shipping charges.
How to ship it
Ship by USPS Priority Mail. Tracking is provided by the Post Office. Keep your tracking number, and you can check for delivery status at www.USPS.com. Insurance is your option. We have never experienced a lost item and never had a unit damaged in shipping when packaged this way.
Where to ship by USPS
DCI Technology, LLC.
P.O. Box 972
Kilauea, HI 96754
International, FedEx, UPS, DHL, or unusual shipping needs:
Contact us at repair@dcispec.com
or (808) 639-7944
Diagnosing BCX411 Raytube Accessories:
Power Supply
If the BCX411 Raytube does not turn on, the power supply may be bad.
If the power supply has been plugged in for a while, there should be some warmth to it. If there is no warmth, the power supply is bad.
When in doubt, send the power supply in along with a BCX411 Raytube which will not turn on.
We can repair most power supplies
Raytubes
If both Raytubes don't function, it is unlikely that the Raytubes themselves are defective, unless they have been dropped, stretched by their cords, or otherwise abused. If one Raytube does not work, switch the Raytubes left to right to determine if the problem is a Raytube or the machine.
To check for broken glass, look for damage to the ends, little pieces of glass inside when you shake them, and inspect through the glass down inside the handle for cracks in the glass on the sides. Raytubes with broken glass cannot be repaired.
To check for broken wires, hold the cable in one hand about 6' from the plug or glass and gently pull the plug or glass. If the cable seems to stretch, then there is a broken wire inside the cable. If it doesn't seem to stretch, the wire is not broken. We can usually repair Raytubes with broken wires.