BCX 211 Electrode Repair
Item RP-BCX211EL
Flat Rate Repair
Price Including Free Standard Return Shipping: $240
We will repair all functional problems of your BCX211 Electrode, adjust, and calibrate it.
We provide a 1 year Warranty on our work.
There is a flat rate for this repair service, and it includes return standard shipping within the United States.
If the LCD Display shows letters and numbers and does not blink, the power supply is probably OK.
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Checking Accessories
If you suspect that your power supply does not work properly,
Click Here to Diagnose BCX211 Electrode Accessories
If you have a BCX411 Raytube that does not work properly, but your BCX211 Electrode works properly with electrodes, there is probably nothing wrong with your BCX211 Electrode.
How long will the repair take?
It normally takes a few days for repairs. We often run the unit for a day or two after the repair to assure that all is OK. Return time by USPS is usually 3-4 working days.
What to send
Put a note in the box with your name, email address, telephone number, and a description of the problem the unit has.
We recommend that you include the black power supply. You do not have to send accessories such as electrode wires, and raytubes, unless you suspect there might be a problem with them. To diagnose accessories, Click Here
How to pack it
Pack a BCX211 and black power supply in a USPS Large Flat Rate Box LARGEFRBI (12' x 12' x 6'). Use a little padding, such as small bubble wrap, foam, or crumpled paper towels, on the bottom and sides. Fill the box above the unit with the same type of padding.
DO NOT SEND BLACK CARRYING CASES. They do not fit in the boxes we use to return your items. If we receive a black carrying case, and you wish to have it returned, there will be additional shipping charges.
How to ship it
Ship by USPS Priority Mail. Tracking is provided by the Post Office. Keep your tracking number, and you can check for delivery status at www.USPS.com. Insurance is your option. We have never experienced a lost item and never had a unit damaged in shipping when packaged this way.
Where to ship by USPS
DCI Technology, LLC.
P.O. Box 972
Kilauea, HI 96754
International, FedEx, UPS, DHL, or unusual shipping needs:
Contact us at repair@dcispec.com
or (808) 639-7944
Diagnosing BCX 211 Electrode Accessories
If the BCX 211 does not turn on, the power supply may be bad.
Power Supplies
If the BCX 211 Electrode does not turn on, the power supply may be bad.
If the power supply has been plugged in for a while, there should be some warmth to it. If there is no warmth, the power supply is bad.
When in doubt, send the power supply in along with a BCX 211 Electrode, which will not turn on.
We can repair most power supplies.
Electrodes
Metal plates and cylinders do not fail. However, the wires and plugs to them do.
If you have a BCX Electrode Tester, connect it in place of metal plates or cylinders and verify that the light on the BCX Electrode Tester is lit when the BCX 211 Electrode is running. While operating, wiggle the wires and pull lightly on the wires from their plugs. If the tester light remains lit, the electrode wires are OK.
If you do not have a BCX Electrode Tester, you can look for obviously broken wires by holding the cable in one hand about 6' from the plug and gently pulling the plug. If the cable seems to stretch, there is a broken wire inside the cable. If it doesn't seem to stretch, the wire is not broken.
If wires are broken at the plugs, they can be repaired by unscrewing the black cap, cutting the wire 2' shorter, stripping 3/4' of insulation, and reassembling. Or, you can send the electrode wires to us for repair.