We will repair all functional problems of your BCX411 Raytube, adjust, and calibrate it.
We provide a 1 year Warranty on our work.
There is a flat rate for this repair service, and it includes return standard shipping within the United States.
If the Red light comes on, the power supply is probably OK.
If you suspect that your power supply does not work properly,
Click Here to Diagnose BCX411 Raytube Accessories
If you have a BCX411 Raytube that does not work properly, but your BCX211 Electrode works properly with electrodes, there is probably nothing wrong with your BCX211 Electrode.
How long will the repair take?
It normally takes a few days for repairs. We often run the unit for a day or two after the repair to assure that all is OK. Return time by USPS is usually 3-4 working days.
What to send:
Important: Send the grey cord that connects the BCX411 Raytube unit to the BCX211 Electrode.
Put a note in the box with your name, email address, telephone number, and a description of the problem the unit has.
You do not have to send accessories such as power supplies and raytubes, unless you suspect there might be a problem with them. To diagnose accessories
How to pack it:
Pack a BCX411 Raytube with raytubes and power supply in a USPS Medium Flat Rate Box-1 OFRB1I (11" x 9" x 6"). If you are sending a black power supply with your unit, use a USPS Large Flat Rate Box LARGEFRBI (12" x 12" x 6"). Use a little padding such as small bubble wrap, foam, or crumpled paper towels on the bottom and sides. Fill the box above the unit with the same type of padding. If you are sending Raytubes, wrap each indivually with padding around the side and end of the glass portion.
DO NOT SEND BLACK CARRYING CASES. They do not fit in the boxes we use to return your items. If we receive a black carrying case and you wish to have it returned, there will be additional shipping charges.
How to ship it:
Ship by USPS Priority Mail. Tracking is provided by the Post Office. Keep your tracking number and you can check for delivery status at
Insurance is your option. We have never experienced a lost item, and never had a unit damaged in shipping when packaged this way.
Where to ship by USPS:
DCI Technology, LLC
PO Box 972
Kilauea, HI 96754
International or unusual shipping needs:
Contact us at
or 808 639-7944